Overview Strategic Planning Performance Measurement Resource Alignment/Management Reporting and Evaluation Workforce Process Improvement Project Management

Service Areas
Facilitating, crafting and communicating your strategic plan, values-based service assessment (eliciting customer and stakeholder feedback), execution and reporting of the strategic plan
Methodologies
SWOT analysis, Performance windows, Strategy Audit Workbook
Client Results
Clear measures that benefit the American people



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Performance measures only tell part of the story—tap the Institute to conduct a thorough program evaluation to make realistic recommendations for significant performance improvements. Then, use performance measures to communicate your results record to decision makers and the public through the Institute’s effective performance reporting techniques

designing and developing internal
reporting systems

  • Dashboard for both programs and employees
  • Initiative tracking through the SMO
  • Activity-based costing—where are your resources now? How is your budget being used, and is it consistent with your strategic plan and the new direction of policy?

performance reporting, CEAR and PAR

  • Performance reporting is about showing results to legislators, political leaders and the general public
  • KPI—Key Performance Indicators—whether you were effective in the last year
  • Understanding what stakeholders are interested in hearing, providing credible performance data to back it up and having a schedule of credible independent third party evaluations.

program evaluation and analysis

  • Defining Goals and Objectives
  • Performance Measurement
  • Metric Validation and Testing
  • Employee Performance Management
  • Process Redesign
  • Program Evaluation

benchmarking

  • The Institute’s philosophy is the best benchmarking is your own performance and creating a race to the top within your own agency. However, the Institute’s performance measurement database allows the Institute to provide a sense of apples-to-apples comparison of organizations facing similar issues.
 "Once you have defined results, how do you communicate those results to the public? In order to instill pubic confidence, agencies must tell their performance stories. Not through budgets, but through public accountability reports and results reports. Citizens are so busy, they often don’t listen to what government says—so the message of results, and the line between tax dollars and progress in communities to address problems has to be repeated until absorbed."
Jon Desenberg
Vice President
Performance Management
















our vision
citizen service
taxpayer transparency
management accountability
organizational efficiency